Articles in this section

The Admin Center: overview →

The Admin Center is Claritalk's management dashboard where organization administrators manage users, teams, files, settings, and audit logs. This article helps you find the Admin Center and provides an overview of all available features. (± 2 min read)

View reporting →

Learn how to view reporting to track Claritalk adoption in your organization, analyze conversations by user or period, and quickly identify processing issues. (± 2 min read)

Manage organization settings →

This article helps you configure all settings for your entire organization on one central page. You will learn how to configure security features, conversation options, privacy settings, modules, and branding. (± 4 min read)

Manage users →

Learn how to manage users in your organization: invite new colleagues, adjust their roles and settings, and delete accounts. The article describes the available user roles and what rights they have. (± 3 min read)

Manage teams →

Learn how to create and manage teams in Claritalk to efficiently give groups of users access to files. Discover how to add members, remove them, and edit or delete teams. (± 2 min read)

Manage files →

This article helps you create files, add members and teams, and edit or delete files in Claritalk. Learn how to manage file access for colleagues through the Admin Center. (± 2 min read)

Approve word corrections →

Manage proposed word corrections from users in the queue and approve them for your terminology list. Approved words are automatically applied to all new transcripts. (± 2 min read)

Set up role play: scenarios and methodologies →

Learn how to set up the optional role play simulator by creating scenarios (practice situations) and methodologies (evaluation criteria) in the Admin Center. (± 2 min read)

Connect integrations via the Marketplace →

Learn how to connect integrations in the Claritalk Marketplace with other systems. This article helps you open the Marketplace, connect integrations via login or API key, and manage connections. (± 2 min read)

View audit logs →

This article helps you view and filter audit logs where every action (create, modify, delete, login) is recorded with user, timestamp, and IP address. You will also learn how to open details, export to CSV, and which actions are exactly logged for troubleshooting and compliance. (± 2 min read)